SHIPPING POLICY

Thank you for shopping with us ! Please review our shipping information below.

Order Processing Time

  • All standard (non-personalised) orders are processed within 1–5 business days (excluding weekends and public holidays).

  • Orders placed during promotions, holidays, or peak periods may experience slightly longer processing times.

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking details (where available).

Personalised & Custom Orders

  • Orders that include personalised or custom-made accessories (such as personalised phone cases or custom rhinestone designs) require additional processing time.

  • Processing time for personalised orders: 5–10 business days, depending on the level of customisation.

  • Shipping timeframes displayed at checkout apply after the personalised item has been completed and shipped.

  • Once production has started, personalised orders cannot be modified or cancelled.

  • Please ensure all personalisation details (names, initials, spelling, colors, phone model) are entered correctly at checkout.

Shipping Within Switzerland

  • Standard Shipping: Estimated delivery within 2–5 business days

  • Orders are shipped via Swiss Post or trusted local carriers.

  • Shipping costs are calculated and displayed at checkout.

  • Any free shipping offers apply only to eligible orders and destinations.

International Shipping

We ship to selected international destinations.

  • Estimated delivery time: 7–20 business days, depending on destination

  • International shipping rates are calculated at checkout.

  • Delivery times are estimates and may vary due to customs processing, local postal services, or external factors beyond our control.

Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

  • These charges are not included in our product prices or shipping fees.

  • Customers are responsible for all customs-related charges.

  • We are not responsible for delays caused by customs clearance.

Tracking Information

  • Tracking information is provided for most shipments.

  • Please allow up to 48 hours after shipment for tracking updates to appear.

Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping information at checkout.

  • We are not responsible for orders shipped to incorrectly provided addresses.

  • If a package is returned to us due to an incorrect address or failed delivery, additional shipping fees may apply for reshipment.

Delays, Lost or Missing Packages

  • If your order is delayed, please contact your local postal service using the provided tracking number.

  • If your package is lost or has not arrived within the estimated delivery timeframe, please contact us at contact.maisonblingbling@gmail.com , and we will assist you where possible.

Damaged Items During Shipping

  • If your order arrives damaged, please contact us within 48 hours of delivery.

  • Please include clear photos of the damaged item and packaging so we can resolve the issue promptly.

Contact Information

If you have any questions regarding shipping, please contact us:

📧 Email:contact.maisonblingbling@gmail.com